Title: Purchasing & Administrative Specialist
Reports To: Chief Operating Officer / Customer Care Team Leader
EEO Category: Professionals

Position Summary:

This position has a mission to help maintain production and profitability, while serving the best interests of the customer. Responsibilities include detailed focus on supply chain management, vendor relationships, and purchase order management, in addition to providing organized, prompt, and professional care to our family of customers, directly and through support of fellow team members.

This position is responsible for:

  • Procuring, monitoring, and coordinating the purchase of raw material & resale items.
  • Maintaining and monitoring Purchase Management & REQ Systems, keeping records clean, up-to-date, and accurate
  • Conducting daily, weekly, monthly, quarterly, and annual inventory analysis to maintain company appropriate stock levels
  • Utilizing reports to analyze historical data consumption & combine with company goals to arrive at annual projections
  • Cultivating and maintaining long-term partnerships with vendors while continuing to hold them accountable for pricing considerations, etc.
  • Relaying raw costs, with all hidden costs accounted for, to leadership for retail price considerations.
  • Sourcing alternate suppliers and manage price comparisons and quotes.
  • Organizing, presenting, and maintaining files on non-disclosure agreements
  • Coordinating submission of CAD drawings, provided through Drafting Engineers
  • Maintaining proper and clear communication between Leadership, Production, Customer Care, and Vendors.
  • Evaluating and maintaining proper reorder points while considering storage and cash-flow
  • Maintaining open communication and review of documents pertaining to Accounts Payable and the processing of invoices, pricing comparisons, General Ledger coding, etc
  • Ability to follow through and completely address client and vender requirements, employing one call resolutions whenever possible
  • Supporting and monitoring client accounts within OMS (Order Management System)
  • Supporting online orders and outreach to vendors and clients.
  • Following all guidelines and procedures in processing orders; ensuring all facets of compliance are met

Accountabilities

  • Learn products, processes, service policies, and the research/science behind Pneu-Dart products
  • Learn Pneu-Dart’s operating system (OMS) and Purchasing Management system (Inflow), with the ability to navigate the programs quickly and efficiently
  • Work closely with existing Team Members to grow and document Standard Work Practices and Procedures

Knowledge, Skills & Abilities

  • Detailed understanding of MS Office computer programs, with emphasis in Excel
  • Have knowledge of basic accounting procedures
  • Clear written and verbal communication skills
  • Willingness to learn and understand Kanban management systems
  • Enhanced Call Control: The ability to ensure calls are efficient yet balanced, gaining pertinent information necessary to drive results
  • Excellent listening skills
  • Patience
  • Outgoing personality with the ability to maintain composure in stressful situations
  • Effective in time management, with the ability to adapt often to business needs

Education & Experience

  • High School equivalency required
  • Associates degree in business administration or the equivalent in experience preferred
  • 2-4 years in customer service, call center or similar experience
  • 1-3 years of basic purchasing experience in a business-to-business environment

Mental and Physical Requirements

  • Able to work in an office environment
  • Able to sit for most of an 8-hour shift
  • Ability to keyboard continuously throughout the shift
  • Ability to use phone and headset to answer and make calls
  • Ability to work more than 40 hours per week, occasionally and when required